Operations Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Effectively lead the operational delivery of the contracted property maintenance services in line with all group standards, key performance indicators and targets ensuring high standards are consistently met together with observing all legal, statutory, and regulatory requirements.

Provide leadership to the engineering, project and administration teams whilst encouraging personal development and innovative practices within the teams.

To be the day-to-day client relationship manager forging key and long-lasting relationships, providing the assurance the client requires whilst exceeding expectations where practicable.

• Working closely with Bellrock Senior Management team, and Admin team to drive efficiency into all areas of the contractual requirements.
• Support the Projects, Mobile Engineering and Office teams whilst developing the contractual processes to ensure clients expectations and Bellrock standards are met.
• Daily communication with the Client and the Bellrock delivery team. Dealing with day-to-day issues and offering advice & support as necessary.
• Conducting documented weekly/monthly/quarterly/annual reviews with the client as required by the contract.
• Support the Engineering Supervisors by attending and supporting with toolbox talks/Engineers’ meetings.
• Achieving excellent results whilst ensuring adherence to good practices across the team by demonstrating good leadership and knowledge.
• Liaising with nominated client representatives, building end users & subcontractors as required.
• Maintain existing relationships with the Clients and Business key stakeholders and respond to their requirements as appropriate.
• Organise, and co-ordinate OOH call out rota and activities, and be available as part of the escalation process.
• Represent Bellrock with integrity and professionalism and strive to achieve excellent customer service and exceed expectations in all aspects of the role.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Operation Manager with Bellrock, you’ll do it by…

• Excellent knowledge of leading an engineering team in fast paced operational delivery environment.
• Lead and coordinate the contract deliverables to meet the SLA’s, ensuring KPI’s are met.
• Ensure compliance across the client’s estate whilst ensuring with conformance with all applicable safety regulations.
• Proven track record in building services and plant engineering; experience in resolving maintenance technical issues and co-ordinating multiple projects.
• Lead and support the in-house Project Management Team to deliver a high volume of diverse projects whilst supporting the clients’ requirements, especially on the Authorities Net Zero Carbon targets.
• The ability to compile and demonstrate compliance by means of regular reports and meetings with the client and Bellrock senior leadership.
• Instil a culture of undertaking sustainable practices whilst ensuring all team members are intrinsically environmentally aware to meet the Business targets as directed.
  

Internal & External Customer Relations

• Maintain the professional image of the company at all times.
• Maintain and build effective relationships with colleagues, clients, and suppliers.
• Lead in the resolution of any client-related issues or disputes.
  

Health & Safety

• Ensure a safety-first culture is embedded within the team at all levels. 
• Conduct monitoring of practices and routines to ensure compliance with relevant legislation and regulations.
• Report any H&S issues, concerns, bad practice, or non-conformance to Senior Management.
• Ensure Undertake robust site-specific risk assessments.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Operations Manager, you’ll need…

• DBS Clearance.
• Understand & comply with companywide policies and procedures.
• Fully participate in training activities including e-learning.
• Contribute to departmental meetings and toolbox talks.
• Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.
• Have minimum 5 years in a similar role and environment with essential knowledge property/building maintenance and associated projects.
• High level of competency in using technology – CAFM systems and reporting tools.
• Full driving licence – essential.
• Sound understanding of Health, Safety and environmental legislation and working practices (IOSH or NEBOSH desirable).
• Good communication skills (verbal and written) – essential