Mobile Support Engineer

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Deliver property maintenance services in line with all group standards, key performance indicators and targets ensuring high standards are consistently met together with observing all legal, statutory, and regulatory requirements. 

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Mobile Support Engineer with Bellrock, you’ll do it by…

Skills Related Tasks 

• Undertake planned & reactive skills-related maintenance tasks within own area of expertise and skillset as allocated by the Scheduler and/or appropriate manager. 

• Performing routine maintenance and inspections, such as Weekly building inspections, basic handyperson tasks as directed, 1st fix plumbing/drainage, 1st fix lamp replacements, supporting M&E Trades with 2-handed tasks and any other tasks appropriate to skillset. 

• Ensure compliance with safety regulations. 

• Ordering supplier parts via purchase order line. 

• Managing van stock as required. 

• Participate in the out of hours call out rota as designated. 

• Provide recommendations/solutions options to rectify faults/maintenance issues. 

• Take measurements, estimate labour and identify material requirements for follow-on works. 

• Provide support to other trades when required. 

Compliance 

• Provide timely, accurate electronic worksheets and timesheets. 

• Provide timely, accurate paper-based requirements. 

• Provide detailed follow-on reports. 

• Provide before and after photographic images on work carried out. 

• Ensure 100 percent adherence to client scanning on/off requirements. 

• Maintain and exercise divergence with client plant / equipment – promptly highlighting defects to line managers when necessary. 

• Driving in a safe and diligent manner observing road traffic legislation. 

Internal & External Customer Relations 

• Maintain the professional image of the company at all times. 

• Maintain and build effective relationships with colleagues, clients, and suppliers. 

• Maintain a flow of timely information to Schedulers and Helpdesk. 

• Help resolve any client-related issues or disputes. 

• Ensure work areas are left clean & tidy. 

Health & Safety 

• Carry out work in a safe and diligent manner adhering to legislation, company policies, procedures, risk & method statements. 

• Assist in monitoring practices and routines to ensure compliance with relevant legislation and regulations. 

• Report any H&S issues, concerns, bad practice, or non-conformance to Senior Management. 

• Undertake robust site-specific risk assessments. 

General: 

• DBS Clearance. 

• Understand & comply with companywide policies and procedures. 

• Fully participate in training activities including e-learning. 

• Contribute to departmental meetings and toolbox talks. 

• Carry out other duties consistent with the post-holder’s knowledge and skills which as necessary. 

• Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment. 

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Mobile Support Engineer, you’ll need…

• Have outline knowledge of basic semi/skilled property/building maintenance tasks. 

• Basic competency in using technology – email and the use of tablets for internal software system. 

• Full driving licence – essential. 

• Sound understanding of Health, Safety and environmental legislation and working practices. 

• Ability to work at heights. 

• Good communication skills (verbal and written) – essential 

• Must be able to cover emergency call outs (evenings, weekends, and bank holidays on a rota basis). 

• Can-do attitude. 

• Committed and flexible. 

• Team orientated. 

• Reliability – responsible and dependable. 

• Independence - able to manage own workload with minimum supervision. 

• Attention to detail. 

• Desire to serve the customer at the highest level. 

• Solutions orientated.