Account Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Strategic leadership and operational management of a national, high profile, multi-site account in the retail and leisure sector. Driving sustainable growth, statutory compliance, operational performance and governance in line with contractual obligations, ensuring successful contract delivery against agreed SLA/KPIs. Managing the P&L and all commercial aspects of the Account. Strategically developing the account in partnership with the client through building effective stakeholder relationships. Developing a high performing team through a continuous improvement ethos.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Account Manager with Bellrock, you’ll do it by…

Full accountability for all commercial and operational aspects of the Account ensuring all contractual obligations are met across the portfolio.

• Lead and develop at team of circa 15, ensuring regular feedback through both formal and informal processes.

• Manage a P&L of circa £15-20m demonstrating value for money to the client whilst managing risk and identifying opportunities for strengthening the relationship as they arise.

• Strategically develop the account in partnership with the client to offer additional services and “value add” as appropriate.

• Develop strong client relationships based on trust, providing timely responses to requests for help and support.

• Ensure continuous improvement across the Account through effective and efficient complaint resolution by identifying root cause and corrective actions.

• Measure and monitor satisfaction across your Account and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.

• Be the main point of escalation for the key client stakeholder and the internal team as required.

• Promote a positive Health and Safety culture ensuring any issues and areas of concern are managed and addressed.

• Develop a Business Continuity Plan for the Account.

• Promote the ‘Bellrock’ culture within the business.

• Undertake any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Manager, you’ll need…

Essential

• IT literate – working knowledge of Microsoft Office Desirable

• Facilities Management (FM) qualification Experience Essential

• Minimum of 5 years’ management and operational experience, in client facing, national, multi-site FM contracts in the retail and leisure sector

• Leading, coaching and developing a high performing team with a “hands-on” approach when needed

• Budgetary Management of a P&L of circa £15-20m

• Commercial experience in delivering all contractual obligations

• Demonstrable evidence of organically growing an account

• Ensuring Health, Safety, Environmental and Sustainability objectives

• Managing multiple priorities and escalations in a challenging, fast paced environment

• Data management, analysis and reporting

Desirable

• Basic technical knowledge