Salary: £60,000 to £65,000
Location: Head Office, Leicester, LE1 6LP
Employment type: Permanent
Brand: Bellrock

Job Description

Account Manager ( Facilities Management) 

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Responsible for managing a Principal Contractor Contract. Reporting to the relevant Business Lead, ensure that all contractual obligations are met including meeting the contract deliverables and owning the P&L balance sheet. Taking total responsibility for Supply Chain deliverables for both statutory and non-statutory works. The role will involve supporting the client in meeting their compliance targets and supporting them on their Health, Safety, Environmental and Sustainability performance by driving excellence and championing continuous improvement through supply chain partners. Building strong client relationships, always ensuring effective communication and client satisfaction.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Account Manager with Bellrock, you’ll do it by…

  • Develop a Strategic Account Plan and ensure that the contractual obligations are successfully delivered.
  •  Ensure that the Strategic Account Management Plan is clearly communicated and understood throughout the Contract and to others as appropriate.
  • Manage the overall Contract performance (outputs) by conducting regular client reviews to inform performance and shape the Strategic Account Plan. 
  • Build strong client relationships built on trust to enable a true partnership.
  • Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
  • Build effective supply chain relationships to enable the Contract deliverables and obtain the best rates to ensure value for money.
  • Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works.
  • Ensure that all statutory and non-statutory obligations are met.
  •  Identify any supply chain performance issues and directly address and rectify them.
  • Lead by example and support and develop direct reports.
  • Manage the Contract budget and provide budgetary reporting to the client in terms of their spend for planned, reactive, quoted and remedial works and ensure accrual figures are provided highlighting any issues or opportunities that may arise.
  • Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works. 
  • Provide weekly/monthly reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Manager, you’ll need…

  • Facilities Management qualification or equivalent experience 
  • IT literate, particularly Excel – including data manipulation 
  • MA, PC or Total FM Contract Management
  •  Managed client relationships • Stakeholder and people management 
  • Worked in a customer facing environment 
  • Worked in a Facilities Management environment and has an understanding of the industry/FM market 
  • Budgetary Management 
  • Development and realisation of cost saving initiatives 
  • Direct management of/communication with the Supply Chain 
  • Worked with suppliers/ Procurement and managed Supply Chain leverage (moved from desirable) 
  • Data management, analysis and reporting 
  • Adherence to processes and procedures 
  • Commercial Contract awareness and understanding 
  • Basic technical understanding 
  • Health, Safety, Environmental and Sustainability awareness

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work full time 37.5 hours per week Monday to Friday at the Leicester Head office, LE1 6LP. 

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1  additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Bright eyed


Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with  we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

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