Customer Success Manager - SaaS
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.
As a Customer Success Manager for Concerto, a leading SaaS solution within the property industry, you will be responsible for ensuring customer satisfaction, driving product adoption, and enhancing customer value. You will plan, lead, and organize customer workshops, manage outbound communications, and leverage data analysis to drive upsell opportunities. Your role will be crucial in managing customer relationships, increasing NPS scores, renewing contracts, and guiding customers toward optimal use of the Concerto platform.
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Customer Success Manager - SaaS with Concerto, you’ll do it by…
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Customer Success Manager - SaaS, you’ll need…
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Concerto Warrington office and working pattern three days a week with the team and the rest of the week can be worked from home.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
LifeWorks employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work and Techscheme
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
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Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
This role is ideal for a dynamic and motivated individual who thrives in a fast-paced environment and is passionate about customer success and SaaS solutions. If you are ready to make a significant impact on our customers and contribute to the growth of the Concerto product, we would love to hear from you.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Concerto, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.