Salary: £45,000.00
Location: Head Office, Leicester, LE1 6LP
Employment type: Fixed term contract/ Maternity Cover
Brand: Bellrock

Role profile

Operational Delivery Manager

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

Responsible for the smooth and timely delivery of projects to a high standard. Support the day-to-day maintenance operation. Add value by improving processes and resolving operational challenges. Spot opportunities to improve and demonstrate high levels of drive and self-motivation to independently find a solution.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Operational Delivery Manager with Bellrock, you’ll do it by…

  • Managing large scale change projects and more localised issues to a satisfactory resolution.
  • Supporting the Head of Operations and wider account team to ensure that contractual obligations are met.
  • Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
  • Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the projects and identify and escalate any performance issues to the dedicated supplier relationship team.
  • Ensure that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action/process improvements implemented.
  • Excellent communication via updates shared with the client and relevant stakeholders.
  • Be a responsive point of escalation for the client and wider team.
  • Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Director and addressed.
  • Embrace learning and personal development opportunities.
  • Undertake any other duties that may be reasonably assigned by your line manager, and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business need.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Operational Delivery Manager, you’ll need…

Essential:

  • IT literate – intermediate level in use of Excel – including data manipulation
  • IOSH Managing Safely
  • Minimum of 2 years’ operational experience in FM
  • Understanding of compliance
  • Health, Safety, Environmental and Sustainability awareness
  • Working in a client facing environment
  • Working in a fast-paced environment
  • Working with suppliers
  • Managing multiple priorities daily
  • Data management, analysis and reporting
  • Adherence to processes and procedures

Desirable:

  • Facilities Management (FM) qualification/working towards an FM qualification
  • Project Management Qualification

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Head Office Leicester, LE1 6LP and your home address on a hybrid basis Monday to Friday 08:30-17:00.


What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP


Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

Take a look around Bellrock