Job description

Role profile

Service Delivery Coordinator

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

As a Service Delivery Controller within the Jordon Group, your purpose is to ensure the effective coordination and delivery of planned and reactive maintenance services across client portfolios.

Our client is a well-established supplier of commercial refrigeration and air conditioning, across a wide range of sectors. We are looking for someone from a service desk background that understands the importance of outstanding customer experience and attention to detail.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Service Delivery Coordinator with Jordons , you’ll do it by…

Coordinating reactive and planned maintenance activities across refrigeration, HVAC, and mechanical services
Scheduling engineers and subcontractors to ensure efficient and timely service delivery
Acting as the first point of contact for client queries, ensuring high levels of customer satisfaction
Monitoring job progress, ensuring SLAs and KPIs are consistently achieved
Raising, allocating, and closing work orders through Service Support Management Software
Managing service requests from inception through to completion, ensuring accurate updates and communication throughout
Escalating issues where necessary and proactively resolving service delivery challenges
Supporting compliance by ensuring all works are completed in line with statutory and regulatory requirements
Maintaining accurate records of works, including job updates, completion notes, and documentation
Liaising with internal teams including engineering, commercial, and account management functions
Identifying opportunities to improve service efficiency, reduce downtime, and enhance customer experience
Supporting reporting on service performance, highlighting risks and areas for improvement

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Coordinator , you’ll need…

Experience in a service coordination, service delivery, or helpdesk/controller role (ideally within FM, HVAC, refrigeration, or engineering environments)
Strong organisational skills with the ability to manage multiple workstreams in a fast-paced environment
Experience using Service Support Management Software or job management systems
Understanding of service level agreements (SLAs), KPIs, and compliance requirements
Excellent communication skills, with the ability to engage effectively with engineers, clients, and stakeholders
Strong problem-solving ability and a proactive approach to issue resolution
Good IT skills, including Microsoft Office (Excel, Outlook, Word)
Experience working in a customer-focused environment

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Oldham office, Monday to Friday, 8.30am to 5pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Jordons we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

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How will you be the change?