Credit Controller 

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

As Credit Controller you will be integral to ensuring all outstanding debt is collected within the due dates, identifying, and resolving queries. 

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Credit Controller with Bellrock, you’ll do it by…

• Daily posting of cash received, ensuring bank account is always recorded correctly. Liasing with Head of Financial Processing over any differences.
• Regular updates of cash in forecast to Head of Financial Processing.
• Emailing or posting documentation to customers in line with business and individual customer preferences.
• Processing and generating reminder letters/emails and monthly statements.
• Ensuring all amounts due are received within contractual terms.
• Respond to all telephone and email queries in order to establish positive relationships with key customers, Account Managers and internal colleagues.
• To engage with customers and Bellrock personnel at all levels to resolve queries that prevent or delay payment of invoices.
• Follow escalation process for potential bad debts and liaise with the Head of Financial Processing regularly on outstanding items and actions taken.
• Make optimal use of systems and software, proposing improvements when identified.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Credit Controller, you’ll need…

• 2+ years of experience in credit control.
• A background in FM or contract-based service industries is desirable.
• Passionate and enthusiastic about customer service and exceeding customers’ expectations.
• Strong attention to detail.
• Well rounded, organized, and self-motivated.
• Polite but tenacious telephone and face to face manner.
• Good Microsoft excel skills.
• Experience of working with multiple systems.