Salary: Competitive
Location: M&E Services (North - Sheffield), Sheffield, S9 1JQ
Employment type: Permanent
Brand: Bellrock

Job Description

Credit Controller 

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

As Credit Controller you will be integral to ensuring all outstanding debt is collected within the due dates, identifying, and resolving queries. 

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Credit Controller with Bellrock, you’ll do it by…

  • Daily posting of cash received, ensuring bank account is always recorded correctly. Liasing with Head of Financial Processing over any differences.
  • Regular updates of cash in forecast to Head of Financial Processing.
  • Emailing or posting documentation to customers in line with business and individual customer preferences.
  • Processing and generating reminder letters/emails and monthly statements.
  • Ensuring all amounts due are received within contractual terms.
  • Respond to all telephone and email queries in order to establish positive relationships with key customers, Account Managers and internal colleagues.
  • To engage with customers and Bellrock personnel at all levels to resolve queries that prevent or delay payment of invoices.
  • Follow escalation process for potential bad debts and liaise with the Head of Financial Processing regularly on outstanding items and actions taken.
  • Make optimal use of systems and software, proposing improvements when identified.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Credit Controller, you’ll need…

  • 2+ years of experience in credit control.
  • A background in FM or contract-based service industries is desirable.
  • Passionate and enthusiastic about customer service and exceeding customers’ expectations.
  • Strong attention to detail.
  • Well rounded, organized, and self-motivated.
  • Polite but tenacious telephone and face to face manner.
  • Good Microsoft excel skills.
  • Experience of working with multiple systems.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Bellrock Group Sheffield Office, S9 1JQ. Monday to Friday 8:30 am to 5:00 pm with a 30 minute lunch break.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

  • 25 days annual leave plus bank holidays + 1  additional day as a thank you (enjoy it, it’s on us)
  • Salary exchange pension scheme
  • Life cover
  • Paid sick leave
  • LifeWorks employee assistance and wellness program
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes: Cycle to work and Techscheme
  • Holiday purchase scheme of additional 5 days per year
  • Offers and discount scheme designed to save money on everyday shopping and essentials
  • Healthcare Cashplan
  • MotorSave Scheme
  • Refer a friend
  • Bright eyed
  • Liftshare

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

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