Key responsibilities:

• Conduct demonstration and consulting sessions (on the phone and in-person) and document with meeting minutes
• Document and validate customer’s business requirements and map to Concerto functionality, using expert knowledge of the product to determine any gaps in existing functionality and produce a specification document clearly detailing the user’s requirements to a consistent standard
• Utilise industry knowledge and experience of CAFM/IWMS software to advise customers on best practise implementation approaches to achieve significant value from the product
• Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum
• Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organisational readiness
• Maintain project financial forecasting and budgets
• Present and manage sign-off of key milestones and deliverables, such as project kick-off, discovery, project plan, status report, change requests, Sandbox review, user acceptance testing.
• Configure the Concerto application to meet customer’s documented business requirements and oversee initial data mapping and management exercises • Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas of expertise, utilising Concerto domain knowledge specialist when necessary
• Be a “go-to” resource for specific functional areas for both internal and external users
• Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions.
• •Assist the Business Development Director with presales activities such as high level gap analysis and product demonstrations as directed from time to time.
• Create detailed and accurate specification documentation on behalf of clients where system customisation is required
• Assist the Project Manager in creation and review of project documentation, implementing and managing the project delivery plan, logging and managing risks and issues and managing project budgets

What does it take?

• (Desirable) 3 years’ experience in property/asset related industry
• Minimum of 3 years’ experience delivering software implementation solutions
• Proven ability to translate client requests into written specifications
• Quick learner with a passion for software technologies and ability to understand
• Ability to map processes and have worked in a large process mapping project
• Understanding of organisational change management and worked within a large change management project
• Strong proficiency in Microsoft Office products
• Deep understanding of common software implementation methodologies
• Excellent customer relationship acumen
• Ability to absorb New Product / Service Knowledge
• Ability to engage with multiple projects and customers at the same time and manage priorities.
• Excellent organisation, communication and collaboration skills
• Ability to lead and facilitate customer workshops and sessions
• Commercial awareness and financial acumen
• Proactive – self starter,
• Excellent communicator - clear, persuasive articulation.
• Organised and efficient - managing activities promptly and effectively.
• Strong relationship builder - quickly establishing credibility and rapport with key stakeholders.
• Adaptability - handling challenges positively and proactively.
• Collaborative team player - working effectively with internal teams to ensure alignment and consistency.