Operational Excellence Analyst

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

Join our PMO team as an Operational Excellence Manager, where you'll drive transformational change and continuous improvement across our organisation. This role is perfect for a strategic thinker who thrives on optimising processes, eliminating waste, and creating sustainable operational frameworks that deliver measurable business results. You'll be at the forefront of our operational transformation journey, working collaboratively with cross-functional teams to implement world-class operational practices.

Specifically, you will support the IAC Operational Excellence team in implementing their new operating model.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as an Operational Excellence Analyst with Bellrock, you’ll do it by…

• Drive Continuous Improvement: Lead the implementation of Lean Six Sigma methodologies, process optimisation initiatives, and operational excellence frameworks that deliver tangible business value
• Champion Operational Transformation: Spearhead organisation-wide initiatives that enhance efficiency, reduce costs, and improve customer satisfaction through systematic process improvements
• Foster a Culture of Excellence: Build and nurture a mindset of continuous improvement across all levels of the organisation, empowering teams to identify and solve operational challenges
• Deliver Strategic Impact: Translate business objectives into actionable operational strategies that support sustainable growth and competitive advantage
• Enable Data-Driven Decision Making: Establish robust performance measurement systems and analytics capabilities that provide clear visibility into operational performance and improvement opportunities

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a [ROLE TITLE], you’ll need…

• Process Optimisation & Standardisation: Analyse, redesign, and standardise critical business processes to eliminate inefficiencies, reduce variability, and improve quality outcomes
  

• Performance Management: Design and implement comprehensive KPI frameworks, dashboards, and reporting systems that track operational performance and drive accountability
  

• Project Leadership: Lead cross-functional improvement projects from conception to completion, ensuring deliverables meet scope, timeline, and budget requirements
  

• Change Management: Develop and execute change management strategies that ensure successful adoption of new processes, technologies, and operational practices
  

• Team Development: Coach and mentor team members and stakeholders in operational excellence methodologies, building internal capability and expertise
  

• Stakeholder Collaboration: Partner with senior leadership, department heads, and external partners to align operational initiatives with business priorities
  

• Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and compliance with regulatory requirements
  

• Technology Integration: Collaborate with IT teams to leverage automation, digital tools, and emerging technologies that enhance operational efficiency
  

• Best Practice Implementation: Research, evaluate, and implement industry best practices and benchmarking studies to maintain competitive operational standards

• Bachelor's degree in Engineering, Business Administration, Operations Management, or related field
  

• 10+ years of experience in operational excellence, process improvement, or similar roles
  

• Certified Lean Six Sigma Black Belt or equivalent process improvement certification
  

• Proven track record of leading successful operational transformation initiatives
  

• Strong analytical and problem-solving skills with proficiency in data analysis tools
  

• Experience with project management methodologies (PMP certification preferred)
  

• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
  

• Experience with process mapping software and statistical analysis tools