Job Information

Job Description

CRM Manager

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model - spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care, we deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

As a CRM Manager, you will play a critical role in optimising our CRM (HubSpot) strategy across the Marketing, Sales, and Customer Support teams. You’ll be a key contributor to transforming the way we use HubSpot; driving efficiencies, improving customer journeys, and enabling smarter, faster ways of working. With a natural curiosity and passion for business process improvement, you’ll identify opportunities for automation and optimisation and bring forward fresh ideas to support our growth and customer experience goals.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a CRM Manager with Bellrock, you’ll do it by…

Acting as an internal HubSpot consultant to Marketing, Sales, and Customer Support, advising on platform best practices and scalable solutions.
Collaborating with stakeholders across all levels to understand business challenges and recommend CRM-based solutions.
Designing, building, and optimising workflows, lead lifecycles, and customer journeys to streamline operations and improve efficiency.
Ensuring the CRM is delivering value across departments by improving platform adoption, governance, and utilisation.
Challenging current ways of working and proactively bringing forward ideas to enhance our use of HubSpot.
Owning data integrity within the system and enabling accurate, insightful reporting through dashboards and automation.
Leading training and onboarding for new users to ensure confidence and consistency in system use.
Supporting cross-functional projects by managing solution design, system integration logic, and execution of HubSpot configuration.
Staying current with HubSpot’s evolving features and industry best practices to continuously drive improvement.
Partnering with technical teams as needed to support system enhancements and third-party integrations.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a CRM Manager, you’ll need…

Extensive experience with HubSpot across Marketing, Sales, and Service Hubs; preferably within an enterprise or multi-team organisation.
Strong understanding of CRM strategy, customer lifecycle stages, and automation best practices.
Proven track record in CRM consulting; identifying problems and delivering practical, effective solutions.
Comfortable analysing business processes and translating them into scalable CRM workflows and improvements.
Experience managing and delivering CRM projects with multiple stakeholders.
Strong knowledge of data management, segmentation, and CRM reporting capabilities.
Naturally curious and excited by CRM/HubSpot, automation, and driving change.
Proactive, confident, and comfortable challenging the norm to find better ways of working.
Collaborative and solutions-oriented, with a strong desire to help teams succeed.
Able to communicate clearly with technical and non-technical stakeholders.
Detail-focused, highly organised, and driven by delivering results.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from home Monday to Friday, 8:30a.m. to 5:00p.m.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.