Salary: Competitive
Location: Home Based
Employment type: Permanent
Brand: Public, Property & PFI

Job Description

Head of Operations

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

The Head of Operations will lead the performance and management of the assigned portfolio of clients. This incorporates driving sustainable growth, statutory compliance, operational performance, governance, the management and development of employees and the continual retention and development of our client base.

Lead the management and development of employees, ensuring that the company culture and behaviours are displayed at all times

Working collaboratively with the Sector Director to achieve Company targets, develop talent and present a seamless approach to clients.

Ensure the delivery of a professional and exceptional service to clients in all ventures.


How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as an Head of Operations with Bellrock, you’ll do it by…

  • Leading and develop high level customer relationships with both existing and potential clients through fully understanding their requirements and demands.

  • Full accountability for the overall performance of the identified accounts, ensuring all contract KPI’s/ SLAs are met and service payment deductions are fully mitigated

  • Working collaboratively with all portfolio contacts working closely with them to manage and offer new business activity for all services across the business, ensuring this is applied to all new opportunities.

  • Ensuring that contracts are both technically and commercially compliant.

  • Managing and drive through group upsell and cross sell opportunities to other divisions (Consulting, Technology)

  • Managing portfolio finances to ensure delivery of financial budget and target requirements; with a grasp of risk and opportunity

  • Attending and contribute fully to monthly finance reviews with the Sector Director

  • Ensuring business continuity plans are in place for all contracts.

  • Developing and submit as part of the budgeting process plans for new and existing business ensuring all contract budgets are formulated bottom up and are achievable

  • Developing portfolio contract sustainability plans to meet the strategic objectives of the company sustainability programme.

  • Leading employees so that they have the skills and motivation to undertake their roles.

  • Ensuring performance reviews are undertaken on an annual basis.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Head of Operations you’ll need…

Your knowledge, skills, and qualifications:

  • Lead others through change, motivating and empowering them to reach organisational goals.
  • Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value.
  • Strong strategic thinking abilities. Translates broad strategies into specific objectives and action plans. Aligns resources, processes and systems to support strategic priorities. Demonstrates a broad-based view of issues, events and activities and a perception of the longer-term impact and wider implications.
  • Creates new and imaginative approaches to work related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions.
  • Personal motivation – commits self to work hard towards goals. Shows enthusiasm and career commitment.
  • Be the perfect fit.

Your core qualities and attributes:

High degree of direction, self-reliance, assertiveness and the ability to hit the ground running.

Ability to challenge positively and debate confidently.

Encourages an environment where creativity can flourish.

Strong planning, communication and people skills together with a “hands-on” approach, with the ability to lead the Account Management team.

Excellent stakeholder/client management skills, with the ability to quickly demonstrate an understanding of Bellrock’s business and clients’ business and the market dynamics in which we operate.

Champions talent management and succession planning processes.

Ability to influence diverse groups and engage at all levels both internally and externally.

Displays an entrepreneurial approach to business constantly seeking opportunities for growth.

Excellent interpersonal, communications and presentation skills.

Strong strategic thinking abilities, capable of translating strategic intent into immediate successful delivery.

Real passion and enthusiasm to succeed.

Promotes a culture where individuals feel enabled to make decisions and act on them.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be home based with a requirement to work at various sites to meet business needs, Monday to Friday 08:30am to 1700pm

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP


Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.




Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

Take a look around the company https://bellrockjobs.com/