Contact Centre Agent (Weekend daytime) Between hours of 8am -6pm. Please note this role is for candidates based in Leicester as you need to commit to 4- 6 weeks of training in the office despite it being an home based role.

To undertake client specific duties and ensure the smooth running of the department by answering calls and emails in a timely and efficient manner, to provide an excellent level of customer service through all communication channels.

• Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
• Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance will be measured
• Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
• Obtaining authorisation as appropriate for works exceeding set guidelines
• Using email to inform and receive instruction
• Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
• Monitoring overdue orders through to completion
• Ensuring set performance targets and KPI’s are met
• Managing and resolve customer complaints
• To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
• Any other reasonable duties which may be requested

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Contact Centre Agent (Twilight) you’ll need…

• Excellent verbal
•  Communication
• Listening
• Data Entry Skills
•  People Skills
• Customer Focussed
• Customer Service skills
• Attention to Detail
• Professionalism
•  Multi-tasking abilities
• Consistency
• Flexibility

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from home 8 hr shifts Monday to Saturday (5 days) 5pm to 1am.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme designed to save money on everyday shopping and essentials.

Helping you to shine

We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life.