Key responsibilities:

Leadership & Team Management

• Lead, mentor, and scale a high-performing team of consultants and project managers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Develop and implement training programs to enhance team capabilities.

Customer Delivery & Success

• Oversee the end-to-end delivery of SaaS implementation projects, ensuring timely and successful onboarding.
• Personally manage and deliver select customer projects as needed.
• Drive customer satisfaction and time-to-value through structured methodologies and best practices.
• Act as an executive sponsor for key accounts, building strong stakeholder relationships.

Project & Financial Management

• Own the Professional Services P&L, including forecasting, budgeting, and reporting.
• Ensure accurate project scoping, resource allocation, and margin optimization.
• Implement tools and processes for tracking KPIs such as utilisation, project profitability, and customer satisfaction.

Strategic Planning & Innovation

• Collaborate with Sales, Product, and Customer Success to align services with business goals.
• Define and evolve service offerings, pricing models, and delivery frameworks.
• Identify opportunities for automation, scalability, and operational efficiency.

Skills & experience:

• Proven experience (10+ years) in Professional Services, SaaS implementation, or consulting, with at least 5 years in a leadership role.
• Project Management certification (e.g., PMP, PRINCE2, Agile).
• Strong financial acumen with experience in forecasting, reporting, and P&L ownership.
• Demonstrated success in customer stakeholder management and executive engagement.
• Deep understanding of SaaS delivery models, customer onboarding, and change management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Strategic thinker with a hands-on approach to problem-solving.
• Data-driven mindset with a focus on continuous improvement.

Desirable Attributes

• Experience with service delivery in the CAFM, facilities, or estates space
• Familiarity with PSA and PM platforms such as Rocketlane, Kantata,