Delivery Manager

Liverpool (Hybrid)

Concerto (Part of Bellrock Group) are seeking a proactive and experienced Delivery Manager to lead the successful delivery of client onboarding and implementation projects. You will be responsible for managing resource capacity and scheduling, owning project management and reporting, mitigating risks, and financial forecasting to track revenue vs budget.

Key responsibilities:

• Direct onboarding consultants who lead the end-to-end delivery of onboarding projects

• Develop and maintain detailed project plans, timelines, and resource allocations.

• Ensure projects are delivered on time, within scope, and within budget.

• Manage team capacity and scheduling across multiple concurrent projects.

• Identify, assess, and mitigate project and revenue risks.

• Act as the escalation point for project-related issues, ensuring timely resolution.

• Collaborate with finance and leadership teams to forecast project revenue.

• Track project budgets, billing milestones, and profitability.

• Provide regular status updates to internal and external stakeholders.

• Facilitate project meetings, workshops, and steering groups.

• Drive process improvements and delivery best practices.

• Contribute to the evolution of Concerto’s delivery methodology.

Skills & experience:

• Proven experience in a Delivery Manager or Project Manager role within a SaaS or technology environment.

• Strong understanding of facilities management or property/asset management domains is a plus.

• Excellent organizational and multitasking skills.

• Proficiency in project management tools (e.g., Jira, MS Project, Smartsheet).

• Proficiency in the use of Hubspot CRM

• Strong financial acumen with experience in forecasting and budget tracking.

• Exceptional communication and stakeholder management skills.

• Agile, PRINCE2 or PMI-PMP certification is desirable