Key Responsibilities:

• Analyse and define business requirements.
• Map business needs to client software solutions.
• Recommend software enhancements and implementation strategies.
• Document business requirements, issues, and process improvements.
• Design and configure mobile friendly templates using Survey Designer tools considering the end user usability while capturing minimum data requirements of the customer.
• Design and develop output-based reports using SQL and dashboard tools.
• Design and configure data workflows to for fill customer requirements using Survey Designer tools.
• Train, support, and advise clients on mobile applications and workflows.
• Ensure timely delivery of key project tasks and milestones.
• Set and manage customer expectations regarding project scope, project tasks and timelines.
• Assess technical design, quality issues, and process improvements.
• Collaborate on workflow processes and testing plans.
• Work closely with the Operations Director to plan, manage, and communicate the progress of projects and potential risks in the delivery.

Skills and experience:

• Eligible for or previously held SC and NPPV2 security clearance.
• Excellent written, verbal, and presentation skills for effective communication with customers and management.
• Ability to explain complex systems to non-technical audiences and influence decision-making.
• Full, clean driving license.

Desirable:

• Database knowledge, preferably MS SQL Server and T-SQL.
• Proven ability to manage multiple small/medium projects simultaneously and lead large projects from initiation to completion.
• Ability to lead customer workshops sessions.

• Project management certification (e.g., APM PFQ/PMQ, PMI PMP).
• Experience with Agile methodologies (Kanban, Scrum).
• Background in software training.
• Experience in application support or software implementation.
• Understanding of software development lifecycles, especially Agile and Prototype approaches.
• Familiarity with XML and RESTful API architectures.

Working arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our Romford office but also have the opportunity to work from home on occasion. There will also be a requirement for client visits.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Home/hybrid working
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP