Key responsibilities:

• Taking a proactive role in managing and collecting debts of company debtors and identifies accounts that will require special attention and works with minimum direction on collections.
• Monitoring debtor account balances
• Maintains accurate and up to date customer details and account records
• Being able to communicate in an efficient yet friendly manner with customers, as well as with the broader accounts receivable team and senior management team.
• Improves and implements debt collection procedures and policies that ensure timely payments while maintaining a high level of customer retention and initiate legal procedures if necessary
• Reconciling complex accounts that have been escalated from the billing team
• Assisting in organising monthly debtors calls with the relevant internal stakeholders
• Follow escalation process for potential bad debts and liaise with senior management regularly on outstanding items and actions that have been taken.
• Should have a keen eye for detail and be able to work in a fast-paced environment
• A thorough understanding of all the systems that the Financial Processing department would be required to use which include but are not limited to, Access Dimensions, Focal Point, BIP, LENS and Concerto. Proposing improvements were identified
• To be conversant with other relevant Finance processes to enable the provision of holiday and sickness cover for colleagues as and when required.
• To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
• Any other reasonable duties which may be requested.

Skills & experience:

Essential:

• Prior experience in a Credit Control role
• Ability to work quickly and accurately
• IT literate & competency on ERP systems
• Must have Intermediate or Advanced level Excel
• Accounts Receivable knowledge required
• Excellent Customer Service
• Excellent communication skills, coupled with confidence and persistence
• The ability to keep calm under pressure
• Adherence to processes and procedures
• Experience of working with multiple systems would be beneficial.

Desirable:

• A background in facilities management or contract-based service industries is desirable
• Understanding of accounting principles and contract terms
• Ability to verbalise queries with costs of work and agree resolutions
• Being able to deal with customer conflict and challenge