IT Support Apprentice

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

This is a newly created role based at our Sheffield office. We are looking for an enthusiastic individual who has a passion for technology to join our busy IT Department with great customer service skills to support our on Site and Remote employees.

The IT team provide support for over 1,500 users covering multiple sites located throughout England and Scotland. The successful candidate will have a can-do attitude, with excellent phone manner and be confident under pressure.

The role will be office based five days a week with occasional travel to other sites when required. The successful candidate will be performing general 1^st and 2^nd line IT support duties. Primarily providing hardware and software support to onsite users and engineers. On the job training will be provided by means of mentoring and guidance from senior members of the team. One other IT engineer will be based on site in Sheffield to provide continuous support, with other engineers located across the UK available to support and mentor via teams.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as an IT Support Apprentice with Bellrock, you’ll do it by…

• Provide end user IT support both in person and over the phone
• Log, prioritize and take ownership of IT Service Desk tickets through to resolution
• Set up new user accounts, profiles and Office 365 mailboxes
• Troubleshoot and resolve issues with PCs, laptops, mobiles, conference equipment, printers and other IT devices
• Configure mobile and tablet devices on MDM platforms
  
• Maintenance of our IT Asset Register
• Install and configure operating systems and applications.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an IT Support Apprentice, you’ll need…

• 5 x GCSE’s grade A-C
• Excellent interpersonal and customer service skills
• Exceptional time management
• Ability to work both independently and within a team environment
• Positive can-do attitude.