Billing Specialist

Leicester (Hybrid working available)

Bellrock Group are currently hiring a Billing Specialist. The focus of the Billing Specialist within Bellrock’s Accounts Receivable Team is to ensure and secure revenue through the dedicated billing process. This process consists of generating invoices through various means and delivering them through to the customers via emails, customer portals etc. This is all to be carried out within strict given SLA’s to ensure a smooth month end process. 

This is a perfect role for someone wanting to start their journey in Finance with a business that promotes high levels of progression.

Whilst this role is maternity cover, there may be opportunities for a permanent role in the future.

Key Responsibilities:

• Raising invoices and credit notes from site requests received throughout the month.
• Issuing invoices out to customers in a timely manner through various methods, i.e. electronically, manually or through customer portals.
• Issuing monthly customer statements and ensuring they are all sent out electronically.
• Challenging back to sites if you do not agree with or you have some information missing, which could prevent you from carrying out your activity correctly.
• Working with the Management Accounts team to validate the accuracy and validity of invoice and credit requests received prior to processing.
• Maintaining a monthly invoicing database (based in Excel) and ensuring all known fixed monthly fees are invoiced in a timely manner. Would require a strong understanding of Excel.
• Follow escalation process for potential bad debts and liaise with management regularly on outstanding items and actions that have been taken.
• Ensuring the accurate posting of all cash received onto the customer ledgers is actioned daily.
• Responding to all telephone and email queries within the given SLA, in order to establish positive relationships with key customers, site-based Facility Managers and internal colleagues including Managing Directors, Regional Directors and the Account Management Team.
• To understand and support the achievement of all dept. KPIs
• Should have a keen eye for detail and be able to work in a fast-paced environment
• A thorough understanding of all the systems that the Financial Processing department would be required to use which include but are not limited to, Access Dimensions, Focal Point, BIP, LENS and Concerto. Proposing improvements where identified
• To be conversant with other relevant Finance processes to enable the provision of holiday and sickness cover for colleagues as and when required.  This would require a strong understanding of internal systems.
• To have a basic understanding of the other components of Financial Processing: Client Accounts Payable and Accounts Payable and how they connect to Accounts Receivable. To also understand the difference between Sales ledger and Purchase ledger and how they work together.
• To have knowledge on Bellrock Group, and how the different subsidiaries are connected to the business operations.
• To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
• Any other reasonable duties which may be requested.

Skills & Experience: 

• Excellent Customer Service
• Adherence to processes and procedures
• Experience of working with multiple systems would be beneficial.
• Ability to work quickly and accurately
• IT literate
• Must have Intermediate or Advanced level Excel
• Accounts Receivable knowledge preferred
• Self-motivated
• Commitment to Bellrock values
• Good judgement
• Time management
• Good organisational skills
• Focus on customer service and understanding needs of the client
• Must be able to work part of team and show commitment in helping colleagues
• Being able to organise yourself and prioritising own workload

Desirable:

• Understanding of accounting principles and contract terms
• Ability to verbalise queries with costs of work and agree resolutions
• Being able to deal with customer conflict and challenge