Account Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Responsible for managing a Managing Agent Contract.  Reporting to the Operations Director ensuring that all contractual obligations are met, including meeting the contract deliverables and providing effective budgetary reporting.  The role will involve supporting the client in meeting their compliance targets and supporting them on their Health, Safety, Environmental and Sustainability performance by driving excellence and championing continuous improvement through supply chain partners.  Building strong client relationships, always ensuring effective communication and client satisfaction whilst identifying opportunities for improvements and innovations.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Account Manager with Bellrock, you’ll do it by…

• Develop a Strategic Account Plan and ensure that the contractual obligations are successfully delivered.
• Ensure that the Strategic Account Management Plan is clearly communicated and understood throughout the Contract and to others as appropriate.
• Manage the overall Contract performance (outputs) by conducting regular client reviews to inform performance and shape the Strategic Account Plan.
• Build strong client relationships based on trust to enable a true partnership.
• Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
• Build effective supply chain relationships to enable the Contract deliverables.
• Identify any supply chain performance issues and support the client in addressing and rectifying them.
• Lead by example, manage, support, and develop direct reports.
• Be responsible for the team’s overall performance and to ensure objectives are achieved.
• Provide budgetary reporting to the client in terms of their spend for planned, reactive, quoted and remedial works and ensure accrual figures are provided highlighting any issues or opportunities that may arise.
• Identify and action potential cost saving opportunities and provide supplementary reporting.
• Provide weekly/monthly/quarterly and annual reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.
• Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice.
• Support the bidding process as required.
• Identify opportunities for improvement / innovations to enhance the service.
• Work with the client to determine any additional services that Bellrock Group may be able to offer to support their business.
• Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
• Embrace learning and personal development opportunities.
• Promote the ‘Bellrock’ culture within the business.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Manager, you’ll need…

Essential:

• Facilities Management qualification or equivalent experience
• IT literate, particularly Excel – including data manipulation
• MA, PC or Total FM contract management
• Client relationship management
• Stakeholder and people management
• Worked in a customer facing environment
• Budgetary management / reporting
• Development and realisation of cost saving initiatives
• Management of/communication with the Supply Chain
• Data management, analysis and reporting
• Adherence to processes and procedures
• Commercial contract awareness and understanding
• Basic technical understanding
• Responsibility for relevant Health, Safety, Environmental and Sustainability requirements
• Confident/assertive/self-motivated/driven
• Proactive/uses initiative
• Ability to provide clear direction
• Demonstrates good business acumen
• Good organisational skills and pays attention to detail
• Articulate/effective communicator
• Team player
• Positive attitude
• Commitment to personal development
• Commitment to Bellrock values

Desirable: 

• Educated to degree level
• IWFM Level 4 Qualified or working towards Level 4
• Worked in a repair and maintenance environment
• Worked with suppliers/ Procurement and managed Supply Chain leverage
• Previous experience in managing a team