Head of Bid Management & Quality

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

You will lead the Bid Management team, providing best practice and positive leadership to ensure the highest quality scores are achieved in all submissions. The team you are responsible for will support new customer proposals alongside supporting renewal and growth with existing customers. The role holder is expected to own the Sales/ Business Development process for the Division, making sure that the process is adhered to at all times with full audit trails in place. This is a key role in the growth of Bellrock and it is essential that you work collaboratively across the Bellrock Group to make sure that our proposals and sales tools, including our Bid Library are of the highest quality, fully up to date and value adding to sales processes.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as the Head of Bid Management & Quality with Bellrock, you’ll do it by…

• Oversee the creation, development and delivery of innovative bids in conjunction and partnership with relevant Business Development, Solutions Directors and the pricing and commercial functions
• Own the Business Development Process for the Division and ensure that this is adhered to at all times with full audit trails in place
• Lead lessons learned activities, maximising and embedding the learning from all wins and losses
• Making sure that Quality is the key Point of Difference, rather than Price
• Provide expertise in translating Bellrock solutions into high scoring, easy to understand written and visually rich proposals and presentations
• Owning the Bid Library, making sure that this is easy to navigate, contains excellent case studies, proof points, evidence and exemplar responses and that processes for periodic reviews and refresh are in place and performed
• Lead the use of AI within the sales process, managing the risks associated with AI and ensuring that a human overlay and sign off is in place for all AI generated content
• Lead the review process for all proposals, qualifying reviewers and performing high impact reviews yourself
• Own team mailboxes and other communications channels used by clients and the wider market to engage with Bellrock, ensuring that correspondence received is reviewed and shared with relevant stakeholders in a timely manner
• Leading the Framework Management activities for the Frameworks that Bellrock holds places on and for upcoming requirements such as the Central Digital Platform for Government which comes into effect in February 2025
• Resource planning and management for current and future pipeline, proactively identifying ‘pinch points’ and proposing solutions to mitigate them
• Achieve high win rates across new business opportunities
• Conduct thorough market research and analysis to identify trends, competitive landscape, and customer needs and bring these insights and language into our proposals
• Work closely with the marketing and communications team to align marketing campaigns and activities with key stages of client pursuits
• Build collaborative relationships with internal stakeholders to support the sales process and in particular the content, relevance and currency of the Bid Library
• Maintain a deep knowledge and understanding of the FM market and Bellrock competitors, ensuring solution design is aligned with new technology and service delivery trends
• Be an expert in Bellrock products and services and become self-sufficient in owning the bid production and review processes
• Build relationships with and engage the Operations team to assist in creating winning solutions, deals and customer proposals

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as the Head of Bid Management & Quality, you’ll need…

• APMP Practitioner or 5+ years experience leading bidding teams or leading Bid Management activity on high profile and complex tenders
• Proven experience of winning work, preferably in facilities management and/or property services
• Strong track record of achieving excellent quality scores for tenders worked on by your team and personally.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with key stakeholders
• Holding sufficient gravitas to hold people to account for producing high quality proposals within deadlines and to sufficient quality
• Strong analytical and strategic thinking abilities, with a keen eye for identifying market trends and turning these into features and benefits of our proposals
• Ability to work collaboratively in a cross-functional environment and effectively manage multiple projects and priorities
• Proficiency in using CRM tools (Hubspot preferred), sales analytics software, and Microsoft Office Suite
• Proactive and self-motivated with a strong sense of ownership and accountability
• Flexibility to travel as required for client meetings, industry events, and other business development activities
• Strong knowledge of IFM will be a distinct advantage.