Operations Manager
Salary:
£50,000 to £55,000
Location:
Head Office, Leicester, LE1 6LP
Employment type:
Permanent
Brand:
Bellrock
Job Description
Operations Manager
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.
The Successful candidate will be responsible for leading the Customer Relationship Managers and Account Coordinators to deliver first class service, compliance and standards. Ensuring that suppliers deliver to the agreed service levels and standards as per their contractual obligations, so that Bellrock in turn can deliver on ours. Stakeholder management is key as the Operations Manager and their team are the face of Bellrock in the field, building collaborative and supportive relationships with the client’s field teams. Finding ways to support the client in meeting their compliance and cost targets and supporting them on their Health, Safety, Environmental and Sustainability performance, by driving excellence and championing continuous improvement through supply chain partners.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Operations Manager with Bellrock, you’ll do it by…
- Develop a plan to improve service delivery through your team and influencing others.
- Work collaboratively with the help desk team.
- Ensure that your plan is clearly communicated and understood by relevant stakeholders and throughout the contract.
- Manage performance by identifying trends and working with the contract team to make changes for the better.
- Utilise your team to improve the standards delivered by suppliers.
- Build strong internal and external stakeholder relationships to support the successful delivery of the contract.
- Work collaboratively with the supplier relationship team and suppliers to make improvements at a national level.
- Ensure that all statutory and non-statutory obligations are met by auditing contractor work standards.
- Identify and any supply chain performance issues and directly address and rectify them.
- Lead by example and support and develop direct reports.
- Identify and action potential cost saving opportunities.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Operations Manager, you’ll need…
Essential
- Facilities Management qualification or equivalent experience
- IT literate, particularly Excel – including data manipulation
- Managed client relationships
- Managed a team
- Worked in a customer facing environment
- Worked in a Facilities Management environment and has an understanding of the industry/FM market
- Budgetary Management
- Development and realisation of cost saving initiatives
- Data management, analysis and reporting
- Adherence to processes and procedures
- Commercial Contract awareness and understanding
- Basic technical understanding
- Health, Safety, Environmental and Sustainability awareness
Desirable
- Educated to degree level
- IWFM Level 4 Qualified
- Worked in a repair and maintenance environment
- Worked with suppliers/ Procurement and managed Supply Chain leverage (moved from desirable)
- MA, PC or Total FM Contract Management
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester Head Office, LE1 6LP and working 40 hours a week between 8am to 6pm.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
LifeWorks employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work and Techscheme
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
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Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
Take a look around the company
https://bellrockjobs.com/